Terms and Conditions

These are our the terms and conditions on which we supply products to you that you have bought via our website .Also you should read together with our Returns Policy to avoid any further problems with your order.Please read carefully before you submit your order to us. These terms tell what to do if there is a problem and other important information.

We also recommand you to read our Privacy Policy

Our products

Products may vary slightly from their pictures.Although we have made every effort to display products accurately.

Providing the products

1.Delivery costs. The costs of delivery will be as displayed to you on our website.

2.When we will provide the products. The delivery time may vary, it depends on the quantity and the model has been chosen , usually between 1-3days. Delivery dates are not guaranteed and should not be treated as such, of course we gonna do our best your order to be delivered in time but not all the time its in our hands. (e.q delivery company). Also we reserve the right to only deliver to the statement/billing address of the cardholder and not to any alternative address

3.If the product delivered to you is faulty or misdescribed. If a product delivered is faulty or misdescribed, please see our Returns policy for further information on how to return it.

4.When you become responsible for the products. A product will be your responsibility from the time we deliver the product to the address you gave us.

5.If a product is delivered to you in error. If a product is delivered to you in error and is not what you ordered, please contact us and we will arrange for collection, and for the correct product to be delivered (if applicable).

Price and payment

1.Where to find the price for the product. The price of the product will be the price indicated on the order page when you placed your order.We take all reasonable care to ensure that the price of the product advised to you is correct

2.What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before dispatch so if we become aware that a product has been incorrectly priced, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

3.When you must pay and how you must pay. We accept payment by credit and debit card, Apple/Google pay. You must pay for the products before we dispatch them. You confirm that the credit, debit card or Apple/Google pay account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

How to contact us

If you have any questions about our terms and conditions you can get in touch by emailing us at hello@ladyluz.com